Update as of 3/19/20

 

As the safety of our community, patients and staff are our utmost priority, we are following the recommendations of our national, state and local governing authorities and discontinuing non-emergency in-office patient visits beginning Friday, March 20th, 2020, to help contain the spread of COVID-19.

We will contact you to reschedule your appointment when it is recommended that you can safely be seen. Please do not hesitate to contact us in the meantime with any questions or emergencies. We will be offering virtual triage through Zoom Healthcare Teledentisty to handle this. Our office will be contacting you for future virtual exams. We can be reached by phone (801-523-2509) or email (info@orthofamily.com).

We appreciate your understanding and patience in this most unprecedented time and pray for your safety as well as all those in our community.

 

 

LETTER FROM DR. COOK TO OUR PATIENTS

Dear Patients and Families,

As a valued patient, or family member of a patient, I appreciate the trust you place in me and the Cook orthodontic team. We truly strive to provide the best orthodontic and healthcare experience possible to all our patients. I also want to assure you that the well-being of our employees, and you, our patients, is our top priority.

As a healthcare provider, stringent health and safety procedures are ingrained in our culture and operations as it has always been our practice to follow the standards of the CDC, OSHA and the American Dental Association. As a team we have reviewed these standards and, as always, will diligently adhere to the highest health and sanitation standards.

In response to the heightened concern regarding COVID-19, I want to personally inform you of the additional health and safety measures we will be taking to reduce risks and mitigate spread of the virus. We will be following recommendations from CDC and state/local government.  The CDC’s updated recommendations are available at: https://www.cdc.gov/coronavirus/2019-ncov/index.html

In an effort to meet and/or exceed CDC recommendations, we have added the following precautions:

  • We will be wisely scheduling to assure that as few patients as possible will be in the office at a given time.
  • All areas of the office adhere to recommended “social distances”
  • We also have a private treatment room that we can reserve for your care if requested (please request 1 day prior to your visit)
  • Ensuring that our employees are healthy by conducting brief interview and temperature checks each morning before beginning work

 

We also ask for your help in keeping our office clean and safe for patients and families and ask that you please do the following:

  • To limit person to person contact, only scheduled patients will be allowed into the office. We will make exceptions for medical and behavioral issues. Treatment progress can be discussed over the phone. Parents and family members should remain in the car.
  • Call and reschedule your orthodontic appointment if you have any “sickness” symptoms (especially coughing or fever) or you have been exposed to someone who is suffering from those symptoms.  
  • We ask each patient to properly wash hands (and brush teeth) immediately after checking in.  You can find more information at:https://www.cdc.gov/coronavirus/2019-ncov/community/index.html

During unique times such as this, we believe that accurate information as well as hopeful smiles are equally valuable in combating some of the anxiety that is prevalent. We will continue to see patients for their regularly scheduled visits, and do not have plans to close our office unless told to do so by our dental/governmental governing bodies. We are at the ready to communicate via text or phone regarding treatment questions, concerns and scheduling questions. We look forward with you to moving past this situation, and are grateful for your continued trust in Cook Orthodontics.  

 

All the best,

Dr. Michael J. Cook DMD, MS

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